Frequently Asked Questions
Everything you need to know about our authentic Nordic provisions.
How do you ensure the freshness of perishable goods during shipping?
We use specialized insulated packaging and high-quality cold packs for all temperature-sensitive items. Orders containing perishables are typically shipped via expedited methods to ensure they arrive in peak condition.
Where are your products sourced from?
We pride ourselves on authenticity. The majority of our inventory is imported directly from Scandinavia, including Sweden, Norway, Denmark, and Iceland, working with traditional producers and well-known Nordic brands.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on perishable items. However, if your order arrives damaged or if there is an issue with product quality, please contact us within 48 hours for a full refund or replacement.
Do you ship internationally?
Currently, we ship to all 50 states within the US and to Canada. Please note that certain meat and dairy products may have import restrictions depending on your local customs regulations.
How can I track my order?
Once your order is processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are there options for bulk or wholesale orders?
Yes, we offer wholesale pricing for restaurants, specialty grocers, and large events. Please reach out to our support team via the contact page to request a wholesale catalog and account application.