Returns & Exchanges
At Viking Foods & Imports, we strive to ensure the highest quality of our Nordic delicacies, but due to the perishable nature of food, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery to initiate a resolution.
Inspect Your Delivery
Immediately upon arrival, check your package for any signs of damage or missing items from your Nordic food selection.
Contact Support
Email our team at [email protected] with your order number and clear photos of any damaged products or packaging.
Receive Authorization
Our team will review your claim and provide a Return Merchandise Authorization (RMA) for non-perishable goods or process a direct refund for perishable items.
Resolution Processing
Once approved, a replacement shipment will be dispatched or a credit will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing